Place of work: Gdańsk: frequent trips to Europe, occasionally to Asia and the USA

Nr ref.: 2026/07/InstallationSupportTechnician/Gdańsk

Role:

The Installation Support Technician will be a key element of the company’s centralized technical center in Poland, providing hands-on installation support and technical assistance to installation teams across Europe and other markets.

The role combines on-site physical installation work, remote troubleshooting, testing, and technical documentation, ensuring a consistent, high-quality customer experience. It also plays a key role in product improvement and feedback to R&D.

Position will be based in Gdansk with frequent travel within Europe and occasionally other markets. Combination of on-site installation work and remote support. Cross-functional collaboration with R&D, Product Management, and Technical Support.

Responsibilities:

• Hands-on installation support for elevators and related components in multiple countries to ensure smooth installation (short-term implementations).
• Assist with product launches and pilot installations of new models and retrofits.
• Remote installation support via telephone, video, and digital tools.
• Training and briefing of local installation teams on best practices, tools, and procedures.
• Troubleshooting technical installation issues, escalating to engineering as needed.
• Documenting common installation issues to improve instructions and training materials.
• Participating in the development of troubleshooting guides and complaint handling procedures.
• Supporting field testing of new components and installation methods.
• Representing the company’s installation standards and safety culture with customers.
• Evaluating the installability and serviceability of new products.
• Testing prototype elevators and components from various suppliers.
• Conducting product training for technical support on new elevator models and components.
• Evaluation and testing of products developed by international teams in China, the USA, and Europe.
• Testing new materials during design changes to ensure product quality and reliability.
• Close collaboration with Technical Support, Production Management, and R&D

Requirements:

• Minimum 3 years of experience in a similar position (position name Technician or Engineer consistent with experience, education and qualifications).
• Ability to work independently and travel internationally.
• Excellent problem-solving and analytical skills.
• Proven experience in installation of technical equipment (preferably elevators or similar).
• Demonstrable experience in testing, evaluation, and installation of technical equipment, preferably elevators. Strong troubleshooting and problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to work in a team and collaborate with diverse stakeholders.
• Willingness to learn and adapt to changes in technology and market trends.
• English (required), Polish (desired), German (desired)
• Driving license (B).
• Practical, hands-on mindset with a structured way of working.
• Excellent interpersonal skills and adaptability in diverse environments.
• Safety-conscious, reliable, and committed to quality.
• Analytical, technically curious, and cooperative.
• Workshop experience beneficial for testing lifts in a laboratory environment.

We offer:

• Work in a new factory in Gdańsk based in Sweden (Matarnia district) – work in a professional and experienced team (long-term cooperation, opening of the second factory location in Poland).
• Interesting work with an international scope, where you will have the opportunity to become a true expert in your field (frequent business trips planned two to three weeks in advance, from 10 to 20 days a month).
• Training will include factory visits in China, Sweden and the USA, as well as participation in customer elevator installations in Europe, Asia and the USA
• Stable employment based on an employment contract in an international work environment with development prospects and a friendly atmosphere.
• Except for business trips, work from home is available if business circumstances allow.
• Salary commensurate with the candidate’s knowledge and experience.
• Attractive benefits:60% co-financing for the Multisport card, full coverage of the extended Luxmed medical package, possibility of joining group insurance, Employee Capital Plans (PPK), support in acquiring new skills and knowledge through participation in internal and external training.

If you are interested in the job offer, please send your CV in English using the contact form pro-vided.